Policies

Privacy Policy

Amber Rules ("Amber Rules") is committed to protecting your privacy as a customer and as an online visitor to this website https://www.amberrules.com/ (the ‘Site’).This privacy policy (“Policy”) describes the personal data collected or generated (processed) when you use the Site. This Policy describes the types of personal data collected and how your personal data is used, shared and protected.

Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Amber Rules customer support features you may be required to submit personally identifiable information. For example, when you book a session, make purchases, contact our team, request to receive communications, create an account.

This personal data includes your:
Contact details including name, email, mobile telephone number and billing address
Login and account information
Personal details including date of birth
Payment or credit card information
Personal preferences including marketing and cookie preferences

HOW WE USE THE PERSONAL DATA WE COLLECT
Providing Services You Request
When you use our site we will use your data to provide the product or service you have selected. For example, if you make a purchase on the Site store, or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, appointment event or promotion. If you reach out to our reception team, we will use information about you, such as payment information, or the product, ticket or session you have purchased to help you resolve a problem or question.

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Amber Rules takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Website Analytics
To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and web page usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy– external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google– external site.

Amber Rules also uses interfaces with social media sites such as Facebook and Instagram. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

Disclosure of your information
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use them for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Your privacy is important to us
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair & lawful means, with your knowledge & consent. We also let you know why we’re collecting it & how it will be used. We don’t share any personally identifying information publicly or with third-parties, except when required to by law. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Changes to this Privacy Policy
As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, at our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

Contacting us
Your continued use of our website will be regarded as acceptance of our practices around privacy & personal information. If you have any questions about how we handle user data & personal information, feel free to contact us.

Amber Rules welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Call: 0405 228 221
Post: Attn: Director – Privacy Policy
Amber Rules,
443 Parramatta Rd, Leichhardt NSW 2040
E-mail: amber@roughpatchcounselling.com
This Policy is effective as of August 2020

Cancellation Policy

We understand that sometimes physical illness or mental distress can impact your ability to attend your scheduled appointment. As such, our cancellation policy reflects our hope to accomodate your needs as best we can within reasonable limits.

We require a minimum of 24 hours notice of all cancellations or reschedules, or the full fee is payable. We appreciate longer notice if you are able to provide it.

In the first instance, we encourage you to keep your scheduled appointment via Telehealth. Your therapist can conduct your session via Zoom - high-quality, confidential video-conferencing. A computer, laptop or mobile device with good internet connection is required. We recommend conducting this session in a quiet place where you will not be interrupted. We cannot conduct telehealth sessions while you are in a public place for privacy reasons. Note that your appointment time remains the same, and will finish at the scheduled time.

Alternatively, in the case of physical illness or mental distress, we will waive the fee if you reschedule and attend your appointment within 1 working day. This reschedule applies once, i.e., you cannot reschedule the cancelled appointment a second time.

Lastly, in the case of physical illness, we will waive the cancellation fee if you are able to provide a medical certificate from a GP or hospital for the date of your appointment. This also applies for primary caregivers of a child under the age of 16 who is ill.